Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Prerequisites
- Verified account – complete the KYC process before requesting a withdrawal.
- Minimum withdrawal amount – check the casino’s cashier for the threshold (usually €20).
- Wagering requirements – if you used a bonus, ensure you have met the playthrough conditions.
- Accepted payment method – choose a method that supports withdrawals (e.g., e-wallet, card, crypto).
- Identity documents – have a valid passport or driver’s license and proof of address ready.
- No pending disputes – resolve any open tickets with support before cashing out.
Creating Your Account
- Visit Lucky Green Casino and click the Register button.
- Fill in your personal details – name, email, date of birth, and address.
- Choose a username and strong password – enable two‑factor authentication (2FA) for extra security.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading a clear photo of your ID and a utility bill.
- Make your first deposit using a method from the table below to unlock any welcome bonus.
Wagering Calculation
To withdraw bonus winnings, you must satisfy the wagering requirement. For example, if you receive a 100% bonus up to €100 with a 35x wagering requirement on deposit + bonus, the calculation is:
Deposit: €100
Bonus: €100
Total bonus balance: €200
Wagering requirement: €200 × 35 = €7,000
You must place bets totaling €7,000 before withdrawing. Games contribute differently:
| Game Type | Contribution (%) |
|---|---|
| Slots | 100% |
| Table Games (e.g., Blackjack) | 10% |
| Live Casino | 5% |
If you play only slots, every €1 bet counts fully. If you play blackjack, only 10% of your bets count (so €1 bet contributes €0.10). Meeting the €7,000 requirement with blackjack would require €70,000 in bets. Always check the game contribution percentages in the bonus terms.
Safety & Licensing
This casino operates under a Curacao eGaming license, which ensures basic player protection and fair gaming. The site uses 128‑bit SSL encryption to secure all financial transactions. Important: Since it is licensed in Curacao, winnings may be subject to local income tax depending on your country of residence – consult a tax advisor. The casino promotes responsible gambling and offers deposit limits, self‑exclusion, and links to help organizations.
Deposits & Withdrawals
Funding your account and cashing out is straightforward. The table below shows popular methods:
| Method | Deposit Min/Max | Withdrawal Min/Max | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €20 – €5,000 | €20 – €2,500 | 3–5 banking days |
| Skrill | €10 – €10,000 | €20 – €10,000 | Instant (once approved) |
| Neteller | €10 – €10,000 | €20 – €10,000 | Instant (once approved) |
| Bitcoin | €20 equivalent – no max | €50 equivalent – no max | Up to 24 hours |
The site is fully optimized for mobile play – simply open your browser and log in to enjoy the same games and features. No native app download is required; it works as a progressive web app (PWA).
Extra Tips
The loyalty program rewards active players with points for every real‑money bet. Points accumulate over time and can be exchanged for bonus credits, free spins, or even cash. Typical tiers include Bronze (0–1,000 points), Silver (1,001–5,000), Gold (5,001–20,000), and Platinum (20,001+). Higher tiers unlock faster withdrawals, a personal account manager, higher deposit limits, and exclusive promotions. To maximize your rewards, focus on games with high contribution rates and check the loyalty store regularly for new offers.
Troubleshooting
- Withdrawal pending for days – This usually happens if you haven’t completed KYC. Upload your documents and contact support.
- Documents rejected – Ensure photos are clear, in color, and show all four corners. Resubmit with a valid proof of address dated within 3 months.
- Wagering not tracking – You may have activated a bonus that doesn’t cover the game you’re playing. Check the bonus terms and stick to eligible slots.
- Bonus not credited – Verify you used a valid bonus code and met the minimum deposit. Contact live chat if it still doesn’t appear.
- Login issues – Try resetting your password. If 2FA is blocking you, contact support to reset the authenticator.
- Country restrictions – The casino may not accept players from your region. Check the terms or use a supported VPN (if allowed in your jurisdiction).
Common Questions
What is the minimum withdrawal amount?
The minimum withdrawal is typically €20 or equivalent, though some methods like Bitcoin may require €50.
How long do withdrawals take?
E‑wallets are processed instantly after approval (usually within 24 hours). Cards take 3–5 banking days, and Bitcoin up to 24 hours.
Do I need to verify my account before withdrawing?
Yes, full KYC verification is mandatory before any withdrawal is processed. Submit your ID and proof of address early to avoid delays.
Can I withdraw using a different method than my deposit?
Some casinos require withdrawals to use the same method as the deposit. Check the cashier page for this policy.
Are there fees for withdrawals?
Most methods are free, but some payment providers or withdrawal amounts may incur a small fee. Review the terms and conditions.
What happens if I don’t meet the wagering requirements?
You will not be able to withdraw the bonus winnings. The bonus and any associated wins may be forfeited if you request a withdrawal before completing the playthrough.
How do I close my account?
Contact customer support via live chat or email and request self‑exclusion or permanent closure. You may need to confirm your identity.
Master your first payout by following the steps above. With proper planning and a clear understanding of wagering requirements, you’ll turn your bonus balance into real cash without unnecessary setbacks. Good luck and play responsibly.